It is always our goal to provide the best possible service to our clients. When a client cancels without giving enough notice or fails to attend an appointment, they prevent another client from being seen.
With this in mind, we would like to inform you that we will be implementing a cancellation policy moving forward. We hope that this policy will help us to better serve you and provide more clarity around cancellations.
Our cancellation policy is as follows:
If a cancellation is made more than 12 hours in advance of the scheduled service, there will be no charge.
If a cancellation is made within 12 hours of the scheduled service, a flat fee of $25.00 will be charged.
If failing to attend an appointment, a flat fee of $25.00 will be charged.
We understand that unexpected circumstances may arise that are out of your control. In these cases, we will do our best to work with you to find a resolution.
Thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please do not hesitate to reach out to us.